I'd have to see the squats to really tell you what was going on. There are so many possibilities of what "could" be happening. Many low bar (back) squats actually involve a good deal of forward lean in order to keep the bar centered over the arches of the feet. The same rules apply regarding knees being out, as the thighs will smash into the abdomen and generally prevent breaking parallel if they aren't creating a "pocket" to sit into...but it sounds like you're speaking directly about front squats, which don't permit much forward lean at all.
The "put a board under the heel" drill might help some. Front squats are actually more comfortable with some elevation of the heels. (That's why Olympic squat shoes are wedge soled.)
If they are letting the bar dip too far below a "cleaned" position, you can have them rest the bar across the front delts and cross the right hand onto the left shoulder and left hand on right shoulder. This normally help people keep the bar close enough to the torso to stay centered over the heels.
Probably, since they're just getting into it, though, is that it's a confidence issue. It's slightly scary for some people to put a bar in front of their neck and lean backwards to put the weight into the heels. Give it time, correct things like coming onto the toes, but allow them to become accustomed to the feel of lighter weights.