March 21, 2010, 02:18:58 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
 
   Home   Help Login Register  
Pages: [1]
  Print  
Author Topic: What is the status of my order?  (Read 873 times)
M2.
M2
Administrator
Hirundo rustica
*****
Offline Offline

Posts: 2411



View Profile WWW
« on: November 20, 2008, 07:00:42 AM »

Orders have 3 statuses in our system, as soono as you place it, it is "pending".

As soon as the system receives the payment form Paypal (usually instant) is becomes "Confirmed" - this sets us in action!

Most orders are processed and shipped in two days. Occasionally we run out of a size or color and if the delay is less than 4 days we will not notify you. If it is going to be longer we'll shoot you an email asking if you'd like a different color, size, etc, or you'd like to wait for yours to come in.

When we ship your order, we change the status to "Shipped" - you will receive an email notification at the email you used to place the order.

We ship all orders using US postal mail.

From the time it leaves our door, most US orders arrive in 4-5 business days.

International orders usually take at least 8 business days, usually about 10 business days, and some very rare occasions have shown up after 3 weeks - usually at this point we have shipped out a replacement and the buyer gets two and returns one at our cost.

Logged

Be Useful.
If I don't try to make the world a better place, who will?
Every person has a choice - live by your fears or live by your dreams
Trevor McDowell
Hirundo rustica
*****
Online Online

Posts: 510


The Gear of the Boxxy Battle.


View Profile WWW
« Reply #1 on: September 27, 2009, 07:47:07 PM »

What if your order has been on Backorder for a week and a half because you ordered a discontinued product that was still on the site? I have been waiting but my order has been like that for a while now and I was told instead of the Skyline, they were gonna make up the difference by throwing in a normal water bottle and some stickers....
Logged



I am the Ninja of Audacity.
haloshade2
Patas
***
Offline Offline

Posts: 155



View Profile
« Reply #2 on: March 11, 2010, 09:41:43 PM »

My status still says "pending" even though I already paid for it...
Logged

Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.5 | SMF © 2006-2008, Simple Machines LLC
Joomla Bridge by JoomlaHacks.com
Valid XHTML 1.0! Valid CSS!